Contact Us : ImportParts.com

Hot Buys |

| Price Match

Shop by Brand:

Browse Categories

Customer Service

Shipping & Returns
Privacy Notice
Methods of Payment
Conditions of Use
Contact Us
About Us
Wholesale Inquiry

Wholesale Inquiries Welcome

Opening Requirements

$1,000.00 USD Opening Order

Minimum Order

All orders require a $100.00 USD minimum order. If less than this amount, there will be an additional $10.00 USD processing fee imposed on the total order.

Qualifications

A full time business in the aftermarket performance auto parts industry.
Photo copy of current business license.
California companies must submit a resale card. If we do not receive one in our possession at the time of sale, sales tax will be added to your order.
Photo copy of sales tax permit.
Photo copy of business card or company letter head.
Photo copy of advertising or telephone directory listing.

Dealer Application

Download our dealer application: Importparts.com Dealer Application. Fill in the application and fax it to us with the required documentation.

Disclosure of Wholesale Pricing

All wholesale pricing and discounts are considered confidential. Wholesale pricing and discounts will only be disclosed to approved active wholesale accounts. All general inquiries that have not been approved as a wholesale account will only be given retail pricing. Businesses wishing to obtain a wholesale account with must meet the requirements and submit the required documents listed above.

Method of Payments Used

Prepaid: Certified Check, Bank Wire, Bank Draft, or Money Order
Prepaid: Mastercard, VISA, American Express, Discover
Prepaid: Company Check (w/ prior approval)
COD: Cash or Certified Check (subject to approval)
COD: Company Check (w/ prior approval)

Returned Checks

If a check is returned for any reason, a $25.00 USD service charge will be made, and all shipments will be permanently returned to "COD: Cash Only" or "Prepaid: Certified Check".

Special Orders

Importparts.com will take special orders. All special orders and specially priced merchandise must be paid for in full at the time of order. Once order has been placed, it can not be canceled. Parts not in stock, although listed in this web site, catalog, or price sheet, can at the option of Importparts.com be considered a special order.

Prices

All prices and discounts are subject to change without notice.

Freight

Prices do not include freight charges. All merchandise will be shipped by the fastest, most economical method available, unless otherwise requested or instructed. All orders are FOB from our warehouse.

Drop Ship Orders

Prior approval and authorization must be given for drop ship orders. All drop ship orders must be pre-paid. If the order is being shipped to a California address, a California resale certificate must be on file or California sales tax will be added to the order. All drop ship orders are subject to a $10.00 USD drop ship Fee. Importparts.com will not drop ship any orders to a non-U.S. Address.

Refused Shipments

Any shipments returned "REFUSED" for any reason will be permanently dropped as a distributor and no further shipments will be made. Any refused shipments sent back to Importparts.com does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Importparts.com for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 20% restocking fee.

Back Orders

We will hold and ship all back orders as soon as possible by FedEx. If a part has to be shipped by via truck, back order will be dropped. If you wish to have back order items cancelled, please call or make note on your purchase order.

Return Policy

Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and R.M.A. number. All returns must be received by Importparts.com within 10 calendar days after the R.A. number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, Credit Card Credit, or Account Credit, all to be determined by Importparts.com. A 20% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.

Shipping Errors

If you receive an incorrect item due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge to you.

Claims

All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Importparts.com will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within five working days of receipt.

Warranties

No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by Importparts.com is only subject to manufacturers' warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. All claims must be directed to the proper manufacturers with a duplicate sent to us. Save time, contact the manufacturer directly. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. There is no warranty on lights, light bulbs, electrical parts, and internal engine or turbo parts. Also check your state and local laws regarding the use of any of these parts.

Termination of Account

Importparts.com reserves the right to terminate any account who does not meet the above and below conditions at any given time, for any given reason.

Non-Active Accounts

Importparts.com reserves the right to terminate any accounts with no business activity for a period greater than 6 months.

Titles of Ownership

All parts shall remain the property of Importparts.com until paid for in full.

Foreign Orders

We offer shipping to Canada and other foreign countries by UPS, Federal Express, U.S. Postal Service, Ocean Freight, and Air Freight. All orders must be pre-paid. There are no COD or billing service available. All shipping and handling charges must be pre-paid. Any other export/import fees and duties will be collected by the carrier.

Product Specifications

Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site were true and correct at the time of publication.