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Questions on Shipping and Returns? Click Here

Shipping and Delivery

• What is the delivery time frame of my order?
• What is the shipping rate?
• How can I track my package?
• Can I pickup my order at the store?

Ordering

• Do you ship internationally?
• What's the status of my order?
• What happened to my order; it never arrived?
• How come I don't have everyting I ordered?
• When will my backorder item(s) arrive?
• What type of payments do you accept?
• When will my be order me fulfilled?
• Do you charge sales tax?

My Account

• How do I create an account?
• Is my information safe?
• What if I forgot my password?


Billing

• Can I ship my order to another address other than the billing address?
• When will my credit appear on my account?
• When will you charge my credit card?

Buyer's Guide

• How do I place an order?
• How do I navigate the site?
• How do I use a coupon?

 

Shipping and Delivery

What is the delivery time frame of my order?
Delivery time will depend on the shipment method you select. Delivery time frame for GROUND shipment according to geographical location:

   East Coast - 5 to 7 Days
   Midwest - 3 to 5 days
   West Coast - 1 to 2 days
   International - Please contact us at world@importparts.com for more information.

What is the shipping rate?
Shipment rates vary depending on the weight, size, delivery location, and shipping method.

How can I track my package?
View Order Staus page to track your package. 

Can I pickup my order at the store?
In-store pickup is available. Once the order has been place on our online catalog, we will prepare the order for local pickup. For your protection, only you or an authorized user of the credit card used to make the purchase may pick up your merchandise. To ensure convenience, you must bring the credit card used for the purchase and a valid photo ID. You will be contacted once your order is available for pickup. You can also check My Account for order status.

Ordering

Do you ship internationally?
We ship all over the world. You can place your order in our online store or email world@importparts.com.

What's the status of my order?
The status of your order can be view on My Account section of our site.

What happened to my order; it never arrived?
We always provide our customers with tracking numbers. The tracking number can be obtained by going to My Account section of our site. Please verify that all of the items in your order have shipped already. If you order displays a Tracking Numbers, check with the shipper to confirm that your packages were delivered.

How come I don't have everything I ordered?
From time to time, we may ship your order on multiple shipments as to not delay your order. We will inform you if you'll be receiving multiple shipments.

When will my backorder item(s) arrive?
Backordered items are items that our suppliers do not have in stock and/or the manufacturer does not currently have the item in stock. Backordered items are shipped immediately when we receive them. We make all attempts to have all backordered items shipped on a timely manner

What type of payments do you accept?We accept Paypal, Mastercard, Visa, Discover, American Express, wire transfer, and money order/cashier's check.

When will my order be fulfilled?
Orders are generally processed within the same business day or the next business day.

Do you charge sales tax?
Sales tax only applies to resident of California, USA or shipping to a California address.

My Account

How do I create an account?
Click here to create an account.

Is my information safe?
Rest assured, your information is safe with us. We pride ourselves on security and privacy. We use the highest encryption available to ensure your data is secure. Click here to view our privacy policy.

What if I forgot my password?
Click here to retrieve your password.


Billing

Can I ship my order to another address other than the billing address?
For your protection, we can only ship to the billing address or a secondary address of the credit card (if used). However, we can ship to another address if we receive payment via money order/cashier's check, cash, or wire transfer.

When will my credit appear on my account?
Credits generally take 7-10 business days depending the financial institution.

When will you charge my credit card?
Your credit card will be charged when your order is processed. This ensures your order is fulfilled on a timely manner.

Buyer's Guide

How do I place an order?
1.  Register
It is recommended that you register with Importparts.com before ordering. Once you've done so, you won't need to re-enter any billing or shipping information. For questions about privacy and security, click here.

2.  Locate the product you would like to purchase and add it to your shopping cart.

3.  Place your Order

There are three steps to placing an order.

  1. Find the product you want.

  2. Click the "Add to Cart" button located on any product page. This will take you to the shopping cart page. From there, you can continue shopping or check out with the products you've selected to purchase.

  3. Once you've added the appropriate item(s) to your shopping cart (basket), click "Check Out" to complete the transaction.


How do I navigate the site?
There are several ways to navigate our site. The most common way is to use the category menu on the left side of the site. You can view all categories by clicking on the "Browse All Categories" above the category menu. Another way is to shop by brand using the drop-down box on the top of our site. If you know exactly what you're looking for, you may use our search feature to find your item.

How do I use a coupon?
You can enter your coupon code during the Payment portion (step 2) of the Check Out process.